Adapted services

Adapted services due to the coronavirus

Currently, we can only be visited by appointment. You can make an appointment by telephone on number (0297) 38 75 75. This is to spread the visits to the city hall as much as possible, to enable us to provide appropriate services to you at present as well during the upcoming period.

Kindly deal with urgent matters electronically where possible. If for some reason this is not possible, please consult one of our employees by telephone. We will then try to find a suitable solution together with you.

We will make every effort to help you quickly and the best we can. Waiting times may be slightly longer than normal. We kindly ask for your understanding.

Social-matters desk

At the moment, we can help you at the desk by appointment only. Please call telephone number (0297) 38 75 75 to make an appointment. Do you have a cold, cough or fever? Do not come to the city hall and postpone your appointment or arrange it digitally where possible. The waiting time at the Customer Contact Centre is longer than usual. The City asks for your understanding.

Alternatively, you can send an e-mail to sociaalloket@aalsmeer.nl, preferably mentioning your telephone number.

A number of adjustments have been made at Incomensvoorzieningen and Zorg because of the coronavirus. Go here for the adjustments at Inkomensvoorzieningen and the adjustments at Zorg.

Application for a travel document or driving licence

An appointment for the renewal of a travel document or driving licence can only be made if it expires within two weeks. If the expiry date is later in the year, the document cannot be renewed at short notice and we will schedule an appointment for a later date.

This new (temporary) procedure is also communicated in the reminder letter you receive for the renewal of your travel document or driving licence. The adjustment is needed in order to comply with the national corona measures.
An appointment can only be made by telephone via (0297) 38 75 75.